Privacy Policy
Shriya Khanna (“Shriya Khanna”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website, place an order, contact us, or otherwise interact with us through our website and related services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Information you provide when contacting us or requesting customer support
- Payment-related information necessary to process your transaction
- Information you provide when you subscribe to our communications
- Information about how you use and interact with our website
- We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
We do not intentionally collect sensitive personal information unless it is necessary for a specific service and is provided by you in accordance with applicable law.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery and provide order-related updates
- Process payments and prevent fraudulent transactions
- Respond to your questions, requests and customer service enquiries
- Process returns, exchanges and other requests relating to your purchases
- Provide and improve our website and services
- Understand how customers use our website and improve their experience
- Personalise certain aspects of your experience on our website
- Send you updates, offers or other marketing communications where you have consented to receive them or where otherwise permitted by applicable law
- Maintain the security of our website and services
- Detect, investigate and prevent fraud, misuse or other unlawful activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We do not generally receive or store your complete payment card, banking or other sensitive payment credentials. Payment information is handled by the relevant payment service provider in accordance with its own privacy and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the website.
Cookies may be used to:
- Remember your preferences
- Keep items in your shopping cart
- Understand website traffic and usage
- Improve website performance and functionality
- Measure the effectiveness of marketing and advertising
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
5. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, referring pages and information about how you interact with the website.
This information may be used for website security, analytics, troubleshooting and improving our website and services.
6. Sharing Your Information
We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
- Website and e-commerce service providers
- Payment processors
- Shipping and delivery partners
- Technology and hosting providers
- Analytics and marketing service providers
- Customer service and communication platforms
- Professional advisers, where necessary
- Government authorities or other parties where disclosure is required by applicable law
We do not sell your personal information to third parties.
Where we engage third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that such information is handled appropriately and in accordance with applicable requirements.
7. Marketing Communications
If you choose to subscribe to our marketing communications, we may use your contact information to send you information about new collections, products, events, offers and other updates from Shriya Khanna.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
9. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with applicable legal obligations.
When personal information is no longer required, we take reasonable steps to delete or anonymise it, subject to applicable legal and regulatory requirements.
10. Your Rights
Subject to applicable law, you may have rights in relation to your personal information, including the right to request access to information about the personal data we process, request correction or updating of inaccurate information, request deletion where applicable, withdraw consent where processing is based on consent, and raise a grievance regarding the handling of your personal information.
To exercise an applicable right or raise a privacy-related concern, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms or other services.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their respective privacy policies before providing them with your personal information.
12. Children’s Privacy
Our website is intended for a general audience and is not directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.
Any updated version will be published on this page with the revised “Last updated” date.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Shriya Khanna
Email: contact@shriyakhanna.com
We will make reasonable efforts to respond to privacy-related requests within the time required under applicable law.