Terms of Service

Welcome to the Shriya Khanna website. These Terms of Service govern your access to and use of our website and your purchase of products from us.

By accessing our website, placing an order or otherwise using our services, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website.

1. About Shriya Khanna

This website is operated by M/s Shriya Khanna (“Shriya Khanna”, “we”, “us” or “our”).

Our website allows you to browse, enquire about and purchase products from Shriya Khanna.

Our website is hosted on Shopify, which provides the e-commerce platform through which we offer our products and services.

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorised access to our website or its systems.

• Introduce viruses, malware or other harmful material.

• Copy, reproduce, modify or exploit our website or its content without our written permission.

• Use automated systems to scrape, reproduce or collect content from our website without our permission.

• Interfere with the operation or security of the website.

We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms have been violated or that such use may cause harm to our business, website or other users.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings, and slight variations may occur due to the nature of textiles, embroidery, surface treatments and handmade or individually produced elements.

Certain products may have limited availability and may be discontinued or changed from time to time.

We reserve the right to correct errors in product descriptions, pricing, availability or other information on the website.

4. Prices and Taxes

All product prices displayed on our website are stated in Indian Rupees unless otherwise specified.

Applicable taxes, including GST, will be charged as required by law and will be reflected in the price or at checkout, as applicable.

Prices may be changed from time to time. Any change in price will not affect an order that has already been accepted and confirmed by us, except where a pricing or listing error has occurred.

5. Orders

Placing an order on our website constitutes an offer to purchase the selected product.

An order is considered accepted only when we have confirmed the order and, where applicable, received the required payment.

We reserve the right to refuse or cancel an order in circumstances including:

• The product is unavailable.

• There is an error in the product description or price.

• We reasonably suspect fraudulent or unauthorised activity.

• The order cannot be fulfilled for logistical or other legitimate reasons.

If we cancel an order after payment has been received, we will arrange the applicable refund in accordance with our policies and applicable law.

6. Made-to-Order and Customised Products

Many Shriya Khanna pieces are made to order.

Made-to-order products may require additional time for production before dispatch. Estimated production and delivery timelines are communicated on the relevant product page or at the time of purchase.

Where a product is customised according to a customer’s requested measurements, colour, neckline, sleeve, length, fit or other specifications, the product may differ from the standard product shown on the website.

Customised and made-to-order products are subject to our Returns and Exchanges Policy. Please review that policy before placing an order.

7. Payment

Payments are processed through the payment methods made available on our website.

You agree to provide accurate and complete information required to process your order.

We do not generally store complete payment card or banking credentials. Payment information is handled by the relevant payment service provider in accordance with its own terms and policies.

8. Shipping and Delivery

Orders are shipped to the addresses provided by the customer at the time of purchase.

Estimated production and delivery timelines are provided for guidance and may vary depending on the product, destination, availability, production requirements and circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

Any applicable shipping charges, customs duties, import taxes or other charges relating to international deliveries will be communicated where applicable and may be the responsibility of the customer.

Please refer to our Shipping Policy for further information.

9. Returns, Exchanges and Cancellations

Returns, exchanges, cancellations and refunds are governed by our Returns and Exchanges Policy.

Please review that policy before placing an order, particularly for made-to-order and customised pieces.

Nothing in these Terms is intended to limit any rights available to consumers under applicable law.

10. Intellectual Property

All content on this website, including but not limited to photographs, product images, designs, graphics, illustrations, videos, text, logos, trademarks, artwork, patterns and other creative material, is owned by or licensed to Shriya Khanna unless otherwise stated.

The content is protected by applicable intellectual property laws.

You may view and use the website for your personal, non-commercial purposes only.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or otherwise use our designs, photographs, artwork, text or other website content without our prior written permission.

11. User Content and Feedback

If you voluntarily submit comments, reviews, feedback, photographs or other content to us, you confirm that you have the right to provide that content and that it does not infringe the rights of another person.

By submitting content to us, you grant us permission to use, reproduce and display that content for purposes connected with our business, including marketing and social media, where permitted by applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, defamatory or otherwise inappropriate.

12. Third-Party Services and Links

Our website may use or provide links to third-party services, websites or platforms, including payment, shipping, analytics, social media and other service providers.

We are not responsible for the content, security, availability or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Website Availability and Accuracy

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

We may temporarily suspend, modify or discontinue parts of the website where necessary for maintenance, security, technical reasons or other legitimate business purposes.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Shriya Khanna will not be liable for losses arising solely from circumstances beyond our reasonable control, including technical failures, interruptions to third-party services, delays caused by shipping providers or events beyond our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

15. Indemnification

You agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your infringement of the rights of Shriya Khanna or any third party, to the extent permitted by applicable law.

16. Privacy

Your use of our website and submission of personal information is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.

17. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of our website will be subject to the applicable laws and jurisdiction of India.

Nothing in these Terms limits any rights or remedies available to consumers under applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or applicable legal requirements.

The updated Terms will be published on this page with the revised “Last updated” date.

Your continued use of the website after an updated version has been published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Shriya Khanna
Email: contact@shriyakhanna.com

End of Terms of Service