Shipping Policy

At Shriya Khanna, our pieces are made to order and carefully prepared for each customer. Please allow 2 to 3 weeks for production before your order is dispatched.

Domestic Shipping

We offer complimentary shipping across India.

Once your order has been dispatched, delivery within India generally takes 2 to 5 business days, depending on the destination. Most orders are delivered within 2 to 4 days, although delivery may take longer in certain circumstances, including adverse weather or courier delays.

For ready-to-ship pieces, please allow 3 to 4 business days for dispatch, after which the standard delivery timeline applies.

International Shipping

We ship worldwide.

International shipping is charged separately and is calculated based on the destination and the applicable weight or dimensions of the parcel. The shipping charge will be communicated and added separately to your order.

International deliveries generally take approximately 8 to 12 business days after dispatch, depending on the destination and courier.

Any customs duties, import taxes or other charges applicable in the destination country are the responsibility of the customer.

Express Shipping

Express shipping may be available upon request.

If you require your order by a specific date, please contact us before placing your order. Express shipping charges will vary depending on the destination and service required and will be communicated separately.

While we will make every effort to accommodate an expedited request, delivery timelines are subject to courier availability and circumstances beyond our control.

Tracking

Once your order has been dispatched, tracking details will be shared with you.

For website orders, tracking information will be sent to the email address provided at checkout. For orders placed directly with our team through WhatsApp or other channels, tracking details will be shared through the relevant communication channel.

Tracking information may take up to one business day after dispatch to become available.

Delivery Delays

We carefully monitor our orders and work with our courier partners to ensure that deliveries reach customers as promptly as possible.

However, delivery timelines may be affected by circumstances outside our control, including severe weather, natural events, transportation disruptions, courier delays, customs processing and other unforeseen circumstances.

Where a delay occurs, our team will work with the courier to track the shipment and assist in resolving the issue.

Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and contact information at the time of placing an order.

If an order is returned to us because of an incorrect address, an incomplete address, failure to accept delivery, or repeated unsuccessful delivery attempts, any additional shipping charges required to resend the order will be borne by the customer.

Multiple Items in an Order

Where an order contains multiple pieces, we generally aim to produce and dispatch the pieces together within the stated production timeline.

If one piece requires additional production time due to embroidery, customisation or other design requirements, or if you specifically request separate deliveries, we may ship the pieces separately.

Any additional shipping charges resulting from a customer-requested split shipment will be communicated separately.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery at contact@shriyakhanna.com, with your order number and clear photographs or videos of the issue.

If the issue is confirmed to have resulted from an error on our part, we will arrange the appropriate resolution and cover the applicable return or replacement shipping costs.

Please do not return an order without contacting our team first.

Contact Us

For questions regarding shipping or delivery, please contact: contact@shriyakhanna.com