Return & Exchange

At Shriya Khanna, our pieces are made to order and produced specifically for each order. For this reason, we do not accept returns or exchanges due to change of mind, incorrect size selection or change in preference.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or does not match the specifications confirmed at the time of purchase, please notify us at contact@shriyakhanna.com within 48 hours of delivery.

Please include your order number and clear photographs or videos of the issue. Do not send the product back without contacting us first.

Once the issue has been reviewed and approved by our team, we may offer a repair, replacement, exchange or refund, as applicable.

Approved replacements or exchanges require approximately 15–20 business days for production and dispatch.

Approved refunds will be processed within 10–15 business days after the returned product has been received and the refund has been approved. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Customised Orders

Customised pieces, including changes to measurements, fit, neckline, sleeves, length, colour or other design details, are made specifically to your requirements and are not eligible for return or exchange due to change of mind or incorrect measurements provided by the customer.

If a customised piece does not match the specifications confirmed with you, please contact us within 48 hours of delivery so that we can review the issue.

Fit & Alterations

We recommend contacting our team before placing an order if you need assistance with sizing or measurements.

If you experience a fit issue, please contact us within 48 hours of delivery and before wearing, washing or altering the garment. Where feasible, we may be able to assist with alterations on a case-by-case basis.

Product Condition

Any approved return or exchange must be unused, unworn, unwashed and unaltered, with original tags and packaging where applicable.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

For assistance:
contact@shriyakhanna.com